one day when i was playing xbox live the network froze, and didn't reboot... so why not call Microsoft for support, when i called (after waiting and listening to the most pathetic bullshit i had ever heard) a man answered. Of course microsoft would much rather pay some middle eastern, then a level headed American. i don't even think the guy knew what xbox was, he started talking about upgrading to vista and other non relevant things,on top of the fact i couldn't understand him for shit. what credentials does one need to have to apply for a job there, seriously i think a fucking 2year old would have been better help than that, its pretty pathetic that microsft cant offer descent service.
JustRage
http://www.justrage.com/article.php/20080623050312694